Shipping & Returns

ORDER PROCESSING

Orders typically take 1-2 business days to complete. We offer rush processing & shipping to accommodate inconvenient occasions (birth, death, procrastinators, etc.) To get rush processing & shipping, please purchase USPS Priority or Express Sipping option at checkout.

 

RETURN POLICY

We are absolutely confident in the quality of our products and want you to feel the same way. In the case where your non-custom piece isn’t quite working out for you, we offer return or exchange within 14 days of receiving your piece(s) (based on USPS timestamp date received). To find out more about how to return or exchange your piece on our Returns, Exchanges, and Reworks page. If you mail your piece in on your own, be sure to keep the tracking number provided to you by the shipping company so we can locate the order if needed!

Note: We are currently unable to accept returns on custom or personalized items.

 

SHIPPING POLICY

Domestic Orders(US)

Standard shipping within the continental US is through USPS. We offer FREE SHIPPING via USPS First Class on all continental United Stated orders over $50.

International Orders

We ship to various countries. Please not that transit/shipping times can vary greatly. Packages are typically shipped within to 7-14 days, but can be held up at Customs, sometimes up to 4-6 weeks. Please be aware of this risk. Unfortunately, Soul and Silva has no control over transit times as the custom process varies from Country to Country.

Note: All import taxes, duties and related customs fees may be charged once the package arrives at the destination Country are the responsibility of the Purchaser/Customer and will not be covered by Soul and Silva. Please check with local customs prior to ordering.